Last updated: March 2026. How we collect, use and protect your personal information.
ActionAid South Africa ("AASA", "we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with our services.
We may collect personal information including: your name, email address, phone number, and mailing address when you subscribe to our newsletter, donate, or submit a contact enquiry. We may also collect non-personal information such as browser type, IP address and pages visited through cookies and analytics tools.
We use your information to: process donations and send donation receipts; send newsletters and campaign updates (where you have consented); respond to your enquiries; improve our website and services; comply with legal obligations; and conduct research to improve our programmes.
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website or conducting our business, provided they agree to keep this information confidential and comply with POPIA. We may also disclose information where required by law.
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website. We use Google Analytics to understand how visitors use our site — this data is anonymised and aggregated.
Under POPIA, you have the right to: access the personal information we hold about you; request correction of inaccurate information; object to the processing of your personal information; request deletion of your personal information; and lodge a complaint with the Information Regulator of South Africa.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. All data transmissions are secured using SSL/TLS encryption.
For privacy-related enquiries or to exercise your rights, please contact our Information Officer at: supporters.za@actionaid.org or 087 980 7791. ActionAid South Africa, 27 Bath Avenue, Rosebank The Heritage, Johannesburg, Gauteng, South Africa 2196.